Question 1

What photo should I upload?

Accepted Answer

Any clear-faced photo works, but for best results, use a high-resolution image (your phone likely does this already) with good natural lighting. Front-facing photos with a neutral background work best. Avoid heavy filters, sunglasses, or photos where the face is partially obscured.

Question 2

How many variations do I get?

Accepted Answer

Every upload generates 6 unique AI portrait variations. Each variation has a slightly different style, so you can find the perfect one. You see watermarked previews before deciding which ones to purchase.

Question 3

How long does it take?

Accepted Answer

AI generation takes about 60 seconds. Once you order prints, production takes 2-3 business days, then shipping adds 3-7 days depending on your choice. Total delivery is typically 1-2 weeks.

Question 4

What print sizes are available?

Accepted Answer

We offer 8×10", 5×7", and wallet-size (2.5×3.5") prints on premium Kodak Professional Inkjet Lustre paper. Packages let you mix and match sizes across your top-rated variations.

Question 5

Is my child's photo safe?

Accepted Answer

Absolutely. We take children's privacy seriously and comply with COPPA. Your photos are encrypted in transit and at rest. Uploaded photos are automatically deleted after 10 days, and we never use your photos to train AI models. Read our Privacy Policy →

Question 6

What if I don't like the results?

Accepted Answer

Since we show watermarked previews before purchase, you can see exactly what you're getting. If your prints arrive damaged or look significantly different from the previews, contact us within 14 days for a free replacement or full refund.

Question 7

Do you train AI models on my child’s photo?

Accepted Answer

No. We never use uploaded photos to train AI models. Your upload is used only to generate your six portrait variations, then automatically deleted after 10 days if you don't purchase. If you do purchase, we keep the generated portraits so you can reorder — but the original photo is still deleted on the same schedule.

Question 8

Is SmilePlease a replacement for traditional school picture day?

Accepted Answer

For many families, yes. You can generate portraits any day, retake anytime without rescheduling, and print in the sizes you actually want. The one thing SmilePlease can't replace is the class composite — the group photo of your kid's actual classmates — which only the school's photographer captures. A common hybrid: buy only the composite from school and use SmilePlease for the individual portraits.

Question 9

How does SmilePlease compare in price to traditional school photos?

Accepted Answer

Traditional US school photo packages typically run $15 to $100+ per child, with digital downloads adding another $25 to $35 (Consumer Reports). SmilePlease packages generally come in at roughly half that range for an equivalent print mix, with full-resolution digital included in every order — no reprint-rights restrictions, no expiration.

Accessibility Statement

Our commitment

Conformance status

Accessibility features

Known limitations

Assistive technology tested

Browser compatibility

Request an accommodation

Report an issue

Continuous improvement

Resources

Contact